KanCare Members: Update Your Contact Information NOW!Renewals are coming, and addresses must be up to date to avoid losing eligible coverage.Topeka, KS – Medicaid renewals are starting this year after a three-year pause. If your address with KanCare is not up to date, you may not receive the renewal letter and could lose Medicaid or CHIP coverage even if you are still eligible.
Here are the two steps that all KanCare members need to take:
Update your address and contact information with KanCare: call 1-800-792-4884 or go to KanCare.ks.gov and click the red chat icon in the lower right corner of the screen.
Learn how to find and use the KIERA chat option with this How-To Video.
Watch your mail and respond to notices from KanCare as quickly as possible. Renewals will occur at different times of the year for each household, so check your mail often and respond right away.
Children are especially at risk of losing coverage they are still eligible for because their parents or guardians do not take the above actions in time. If you work with children who are on CHIP, please contact the families about Medicaid renewals. To receive updates on how you can help Kansans, join the Medicaid Renewal Helper Network.
Kate Gramlich, Project Specialist at Community Care, urges guardians to act fast and save time: "Use the new KIERA chat feature on your phone or computer to quickly update the information for your household without waiting on the phone. Then, respond to any mail from KanCare ASAP."
If you are found ineligible for KanCare – or would like help with the KIERA chat tool – talk to a Navigator for free and learn more about potential coverage options. Call 866-826-8375 or go to GetCoveredKansas.org.
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